Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with no more wear or use than necessary to inspect it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@veneris.store. Please note that returns will need to be sent to the following address:

Rua Agostinho da Silva, 9
2675-539 Odivelas
Portugal

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom or personalized products and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. This right applies regardless of any promotional or sale pricing the item was purchased at. The item must be returned with no more wear or use than necessary to establish its nature, characteristics and function, and you'll need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 14 calendar days of us receiving the returned item or proof that you have sent it back, whichever is earlier. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 14 calendar days have passed since we've approved your return and you have not received your refund, please contact us at hello@veneris.store.

This policy is governed by Portuguese and European Union consumer protection law.