Frequently Asked Questions

Shipping

How long does delivery take?

Orders are dispatched within 24–48 hours. Delivery within the EU takes approximately 3 business days. Outside the EU, expect 5–7 business days. Express shipping is available at checkout.

Do you offer free shipping?

Yes. All orders over €300 qualify for complimentary worldwide shipping.

Orders

Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number by email within 24–48 hours.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of purchase. Please contact us immediately at hello@veneris.store.

Returns

What is your return policy?

We accept returns within 10 days of delivery. Items must be unused, with all original packaging, dustbags and tags intact. Items showing signs of wear will not be accepted.

How do I start a return?

Contact us at hello@veneris.store with your order number and reason for return. We will guide you through the process.

Products

Are your products authentic?

Every product sold at Veneris is carefully sourced and verified for authenticity. We do not sell counterfeit or replica items.